Privacy Policy

UK-debt-relief.co.uk is a registered trading name of Flexx Digital Ltd and are committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Please read this Privacy Policy carefully as once you use our website you will be regarded as having read and accepted this Privacy Policy. You must not use our website or our Services if you do not accept this Privacy Policy.

The information we collect

We collect information provided by you, such as your name, debt level and telephone number in order to obtain information to pass onto Financial Conduct Authority authorised brokers and introducers who search and compare debt products. The provision of the services to you may also require us to store your details, together with details of your financial information. This may result in automated text messages and a phone call from one of our broker or introducer partners. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Sensitive information and passing on your information

We work with a carefully selected panel of debt solution providers and, once you have qualified and accepted our terms, we will introduce you to them to look after the management and administration of your recommended plan.

Our service is 100% free to use and you are under no obligation to accept any of the quotes or product offers that you receive.

Debt solutions subject to conditions and acceptance. If you choose to restructure your debt repayments over a longer period of time it could cost you more. Your ability to obtain credit will be affected in the short term and may also be affected in the medium to long term.

If you enter into an individual voluntary arrangement (IVA), a debt relief order (DRO), a protected trust deed or becoming bankrupt the details will be recorded in the Insolvency Register. Calls are recorded for training and monitoring purposes.

Purposes for which we use information about you

We may use your personal information for the following purposes:

  • To personalise aspects of our overall service to you
  • To communicate with you
  • All client information and details are held securely and are subject to the utmost privacy.
  • Security

Our website is on a dedicated secure server with a secure socket layer 128bit encryption and keeping information about you securely is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us and you do so at your own risk. Sensitive information, for example your information, is encrypted to minimise to risk of interception during transit.


A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server. It is essentially an ‘identification card’ relating to you. The main purpose of our cookies is to identify you when you visit our website. Each time your browser requests a web page from our server, the browser sends the information in the text file back to the server and lets the server know that you have returned to that web page. We use cookies to provide you with a better service tailored to suit you. We will store your cookies for a maximum of three months. Cookies help you to save time. For example, if you register for our services, a cookie helps us to remember who you are and what your preferences are. The next time you return, we can fill in any questions that you have already answered. The more you tell us about yourself, the more we can help to find information or products you want. If you do not accept incoming cookies then the performance of our website on your system will not be to full standard or our website may not serve at all.

Your Rights

You have certain rights under the Data Protection Act 1998. For example, we will always let you have a copy of all personal information we have about you should you request it. We may charge you a fee for a copy of such information.